AR Desk is priced around workflow maturity and operational complexity, not reminder volume. Start with Launch, run on Platform, and add Assisted Recovery when your team needs another layer of support.
Launch gets the workflow in place, Platform becomes the default operating system, and Assisted Recovery adds higher-touch support for more complex receivables teams.
Custom implementation package
Get AR Desk configured around your current receivables workflow so your team can move from ad hoc chasing into a structured recovery system fast.
Custom core platform
The default AR Desk package for teams that need automated recovery workflows, managed cases, and clear operational control beyond reminders.
Custom platform + support layer
For teams with more complex receivables operations that want the full platform plus added triage, escalation support, and workflow refinement.
Launch establishes the operating model, Platform becomes the day-to-day working system, and Assisted Recovery adds triage, escalation, and higher-touch support where complexity rises.
| Feature | Launch | Platform | Assisted Recovery |
|---|---|---|---|
| Guided onboarding and implementation | Yes | Yes | Yes |
| Xero or CSV intake | Yes | Yes | Yes |
| Automated case creation | Foundational | Yes | Yes |
| Routine follow-up automation | Foundational | Yes | Yes |
| Recovery case management | Core | Full | Full |
| Dispute tracking | Limited | Yes | Yes |
| Promise-to-pay tracking | Limited | Yes | Yes |
| Internal review queues | No | Yes | Yes |
| Workflow customisation | Limited | Yes | Yes |
| Advanced reporting | Basic | Yes | Yes |
| Assisted triage support | No | No | Yes |
| Escalation support | No | No | Yes |
| Premium support | No | Standard | Yes |
The commercial value sits in recovery workflow, visibility, disputes, promises, and next actions — not the raw number of reminder emails sent in a month.
As customers move up tiers, they gain more workflow control, deeper reporting, stronger review flows, and more support around exceptions and escalations.
No. AR Desk is an automated recovery workflow platform. It can automate routine follow-up, but it is built for what happens after reminders stop being enough: disputes, promises to pay, review queues, blockers, and next actions.
AR Desk is designed to automate intake, routine follow-up, case creation, status movement, and reporting wherever practical. Human input stays focused on setup, exceptions, relationship-sensitive decisions, and higher-risk escalations.
No. Payments stay direct to your business. AR Desk helps you run the workflow around overdue invoices so your team can recover cash with more structure and visibility.
No. AR Desk is platform-first software. Assisted Recovery adds operational support for triage and escalation, but the core product is workflow automation, case management, and receivables control.
Australian relationship-led service businesses using Xero that need more structure than reminder tools but do not want the weight, complexity, or cost of enterprise AR systems.
Because reminder features help with initial follow-up, not with the non-linear recovery work that follows. AR Desk is built for the messy middle: disputes, ignored accounts, broken promises, internal review, and deciding the next best action.
We’ll map your current recovery workflow, receivables complexity, and support needs to the right starting point.