Unanswered follow-ups quietly become aging debt and hidden cash-flow drag.
Xero-first • Australia • Service businesses
Overdue receivables need a workflow — not just more reminders.
AR Desk gives Australian service businesses a structured recovery operating system for the messy middle after reminder one: disputes, slipped promises, stalled approvals, and unclear next steps.
Xero-first workflow design for Australian service businessesBuilt for disputes, slipped promises, approvals, and stalled invoicesStructured recovery operations without enterprise AR overhead
Why this matters
Most receivables friction starts after the easy automation ends.
Reminder tools can send the message. They do not run the recovery workflow once the customer goes quiet, raises a dispute, misses a promise, or needs an internal review path.
The gap
What breaks when teams rely on reminders and memory
Disputes, slipped promises, and stalled approvals disappear across inboxes, notes, and memory.
Teams lack one operating workflow for overdue invoices once the first reminder stops working.
Reminder-only tools send messages, but they do not manage recovery cases, decisions, or next actions.
The operating model
AR Desk turns overdue invoices into managed recovery cases
Every overdue invoice becomes a live working object with ownership, status, history, and a clear next step. Routine work can run automatically while the team focuses on accounts that actually need judgment.
Import overdue invoices from Xero or CSV into one recovery workflow instead of scattered admin.
Create managed recovery cases automatically so every account has status, ownership, and history.
Automate routine follow-up while keeping disputes, promises, blockers, and exceptions visible.
Give your team clear next actions, review queues, and recovery reporting without enterprise AR overhead.
How it works
A cleaner path from overdue invoice to next action
Bring overdue receivables into one working lane
Connect Xero or import CSV so the team can work from a single recovery view instead of inbox fragments and memory.
Turn invoices into managed cases
Create structured recovery cases with context, ownership, status, history, and recommended next steps.
Automate the routine, surface the exceptions
Keep follow-up moving while disputes, broken promises, and blockers are routed into visible review workflows.
Commercial structure
Packages built for workflow maturity
Start with Launch, operate on Platform, and add Assisted Recovery only when receivables complexity justifies another support layer.
Recommended starting point
Platform
The default AR Desk package for teams that need automated recovery workflows, managed cases, and clear operational control beyond reminders.
- Everything in Launch
- Full recovery case management
- Dispute and promise-to-pay tracking
- Internal review queues and next-action workflows
- Advanced reporting and team workflow visibility
Launch
Custom implementation package
Get AR Desk configured around your current receivables workflow so your team can move from ad hoc chasing into a structured recovery system fast.
Platform
Core platformCustom core platform
The default AR Desk package for teams that need automated recovery workflows, managed cases, and clear operational control beyond reminders.
Assisted Recovery
Custom platform + support layer
For teams with more complex receivables operations that want the full platform plus added triage, escalation support, and workflow refinement.
Who it is for
Built for the gap between reminder plugins and enterprise AR suites
Best fit
- Agencies, consultancies, and service-led SMBs
- Xero-based teams with recurring overdue invoices
- Operators who need structure without enterprise AR overhead
Not built for
- Call-centre collections operations
- Legal enforcement workflows
- Enterprise finance transformation programs
- Teams that only need basic reminder automation
FAQ
Common questions
Is AR Desk just invoice reminders?
No. AR Desk is an automated recovery workflow platform. It can automate routine follow-up, but it is built for what happens after reminders stop being enough: disputes, promises to pay, review queues, blockers, and next actions.
How automated is AR Desk?
AR Desk is designed to automate intake, routine follow-up, case creation, status movement, and reporting wherever practical. Human input stays focused on setup, exceptions, relationship-sensitive decisions, and higher-risk escalations.
Do you handle customer payments?
No. Payments stay direct to your business. AR Desk helps you run the workflow around overdue invoices so your team can recover cash with more structure and visibility.
Is this a debt collection service?
No. AR Desk is platform-first software. Assisted Recovery adds operational support for triage and escalation, but the core product is workflow automation, case management, and receivables control.
Who is AR Desk built for?
Australian relationship-led service businesses using Xero that need more structure than reminder tools but do not want the weight, complexity, or cost of enterprise AR systems.
Why not just use reminder features in Xero?
Because reminder features help with initial follow-up, not with the non-linear recovery work that follows. AR Desk is built for the messy middle: disputes, ignored accounts, broken promises, internal review, and deciding the next best action.
Next step
Get control of overdue receivables before they turn into write-offs.
AR Desk gives your team automation for the routine work and a structured workflow for the exceptions that actually delay cash collection.